FREQUENTLY ASKED QUESTIONS

Where is my order?

Once you place an order with DottedI, you will receive a text along with an email with regards to your purchased order with the tracking information and the courier company that the same will be sent through.

I forgot to order one of the products I wanted! Can I add it to my order?

Unfortunately, we can’t add products to your order once it’s been confirmed, so you’ll need to create another order. If you need help placing an order, please contact us and we'll help you with your order.

Oh No! I have made a mistake with my order! Can I change it?

Mistakes happen and we’ll try our best to amend your order, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production. Please get in touch and we will do our best to help.

Can you gift wrap the product for me? And include a gift message?

Yes, all are products have an option of gift wrapping or gift boxing, which is at an additional cost. Also, there is an option of leaving a message for us to send along with the gift.

How do I return my product?

Dotted I doesn’t accept return of orders, nonetheless, you can get in touch and we’ll see how we can help. Sometimes we’ll be able to solve the problem over the phone, whilst on other occasions we might ask you to send us a photo of the item.

Unfortunately, we can’t accept returns of personalised gifts unless the products are faulty. Please contact us and we will try to solve the problem.

My order has arrived and is broken!! Help?

We’re really sorry that your gift hasn’t arrived in one piece. We know how important it is for your gift to be in perfect condition and we’ll do our best to try and solve the problem.

As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help with a broken/damaged gift is to see a photograph of it.

I gave you the wrong delivery address. Can it be changed?

Unfortunately, if your order has already been sent to our production team, we won’t be able to change the delivery address. Please get in touch with our team and we will do our best to help. You can also send across a mail to inquiry@thedottedi.in

I ordered a few products, but haven’t received all of them. Where are my other gifts?

As we sell so many different products, we have more than one warehouse. Some of our personalised products are made in our warehouse whereas some of the products are made to order. We try to put as many of your products as we can into the same parcel but if the item is at another warehouse or takes a little longer to make, we aren’t able to do this. On these occasions, we’ll send the items in separate parcels to save you waiting longer than is necessary. Please click here to check your order and to see which of your products have been despatched to our couriers.

I need my order now. Can I pay more for a faster delivery service?

Well, we understand that you have woken up just now. Don’t worry, we have your backs! Dotted I has curated a section for Last Minute Gifts, just for this.

You can go through the collection and choose from the same. If in a hurry, you can also get in touch with our consultants on the numbers mentioned below.

What happens when I’m not at home while you try to deliver the parcel?

In case of a hand delivery, the delivery partner will get in touch with you on the number provided by you while placing an order. In case of a product delivery, our courier partners will do a maximum of 3 attempts to get the product delivered and connect with you.

If at all, you aren’t available to receive calls, the order will be returned back to the Dotted I studio.

Do you ship outside India?

Currently, we ship PAN India only.

Can I send the gift directly to the recipient? Will they know it’s from me?

If you'd like to send your gift directly to the recipient, you can add their address as the delivery address, and we'll post the item to their house. Most of our orders are sent with a delivery note, which you’ll find inside your parcel, however it’s not a gift message. The delivery note is printed with the contents of the parcel, the recipient’s name and address, and the sender’s name and address. There aren’t any prices on the delivery note.

Many of our gifts come with the option to add a stylish black gift box, so why not add one to your order?

There isn’t enough space in the box for my personalisation. What shall I do?

Wondering why you can’t add more than two characters? Even though the gift you’ve chosen looks like it has space for a few extra characters, our designers have spent a long time deciding upon the final character limit.

Each personalised gift on our site goes through various design stages, with the product designers testing the position of each character. The final character limit is the one our designers think looks best on the product, and we think it’s wise to trust their opinions!

My order has arrived, but there is a spelling mistake. Help.

We’re really sorry that your gift has a spelling mistake. We know how important it is for the personalisation to be spelt correctly and we’ll do our best to get a replacement with the correct spelling sent to you.

As we’re an online shop and don’t have a store you can go to, the quickest and easiest way for us to help is to see a photograph of the personalisation and spelling mistake. Please fill in our online enquiry form and we’ll send you a link so that you can upload a photo showing the spelling mistake.

Please remember, our personalised gifts are tailor-made for you, so our machines will print exactly the message you enter. We, therefore, advise you to double check any names and messages for potential spelling mistakes.

If your gift does arrive with mistakes, we cannot accept responsibility unless the fault was a result of the personalisation process. Please contact us so we can check your order to see what should have been entered originally.

I’ve decided to cancel the order. What shall I do?

Unfortunately, cancellation of the order once placed is not possible, once processed.

However, there is an option on the website to cancel your order within 4 hours.

We would request you to get in touch with one of our consultants on a call or send us an email on inquiry@thedottedi.in

I don’t want to create an account. Do I need to create one to place an order?

No, you don’t need to create an account to place an order on Dotted I, you can just fill in the details on the checkout page or sign in as a guest.

I have a discount code, but I forgot to apply it!

As long as your discount code is still valid, we’ll happily refund the difference. We would request you to get in touch with us and we’ll see whether your discount code is still valid.

However, discount coupons are valid on limited products*

I have placed an order, but haven’t received a confirmation mail.

We would request you to check your spam folders. If you haven’t received it you can also connect with our consultants on a phone call or through email.

We will get back to you with a confirmation.

Slava Yurthev Copyright
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