Returns and Refund Policy
No returns are allowed. However, in case if a wrong or a defective product has been sent, do get in touch with us at the earliest. You can write to us at email@example.com or call us at 918041528753 / 919945099011 (10:00 AM – 6:30 PM, Monday-Sunday).
Dottedi is not responsible and does not guarantee refund for cases where:
- Flowers, fruits, sweets, chocolates, gift products, hampers and preserved items are delivered to an incorrect address provided by the sender.
- Unsuccessful deliveries arising from the recipient not being present during the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.
- Product quality issues caused by improper handling of the product.
A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date. In case, that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and refund your payment.
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Dottedi, refund takes 7 to 10 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.